1) Overview

This Refund Policy explains when refunds are issued by Kingdomshirt.com and how refund requests are handled. Kingdomshirt.com operates a made-to-order marketplace, meaning products are produced after an order is placed. Refunds are therefore limited to specific circumstances described in this policy.

2) Refund Eligibility

Refunds are approved only if one or more of the following conditions are met:

• The item arrived damaged
• The item is defective
• You received the wrong item
• There is a verified manufacturing error

3) Items Not Eligible for Refund

• Custom or personalized items made exactly as ordered
• Items damaged due to misuse, improper care, or normal wear
• Orders with incorrect size, color, or variant selected by the customer
• Refund requests submitted outside the allowed claim window

4) Refund Request Window

Refund requests must be submitted within 7 days of the delivery date. Requests received after this period may not be eligible for review or approval.

5) How to Request a Refund

To request a refund, contact our support team at [email protected] and provide the following information:

• Order number
• Full name used at checkout
• Email address used at checkout
• Clear description of the issue
• Supporting photos showing the problem (required)

6) Review & Approval Process

All refund requests are reviewed by our support team. If approved, Kingdomshirt.com will determine the most appropriate resolution, which may include:

• A full or partial refund
• A replacement item at no additional cost
• An exchange for the correct item

7) Refund Method & Timing

Approved refunds are issued to the original payment method. After processing, refunds typically appear within 3–10 business days, depending on your bank or payment provider.

8) Return of Items

In most cases, customers are not required to return the item to receive a refund. If a physical return is required, Kingdomshirt.com will provide return instructions and authorization before any item is sent back.

9) Chargebacks & Payment Disputes

Customers are encouraged to contact Kingdomshirt.com support before initiating a chargeback or payment dispute. Filing a chargeback without first contacting us may delay resolution and could affect refund eligibility.

10) Policy Updates

This Refund Policy may be updated periodically to reflect operational, legal, or compliance changes. Any updates will be posted on the Platform with a revised “Last Updated” date.